Shipping policy

Delivery area

We ship worldwide to many countries. If the check-out does not work in your country, please send us an email and we will find a solution to your problem.

Shipping costs

The shipping costs depend on the order value and the shipping country. The various regulations are listed in the tables below.

In addition to the stated delivery times, there is also the current lead time.

Germany

Zone 1 - EU

Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Monaco 

Zone 1 - Non EU

Switzerland, Liechtenstein

Zone 2 - EU / non EU

Andorra, Vatican City, Hungary, Italy, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Gibraltar, Guernsey, Isle of Man, Jersey

Zone 3 - EU

Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Åland Islands 

Zone 3 - non EU

Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Republic of Moldova, Montenegro, North Macedonia, Norway, Serbia, Ukraine, Kosovo, Svalbard and Jan Mayen

Zone 4

Israel, Türkei, Libanon, Ägypten, Algerien, Marokko, Tunesien, Libyen

Zone 5

Canada, Mexico, United States, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Bahrain, India, Indonesia, Qatar, Kuwait, Maldives, Philippines, Saudi Arabia, Taiwan, Thailand, Vietnam, Jordan, Oman, Papua New Guinea, China, Macau SAR 

Zone 6

Australia, New Zealand, Brazil, Argentina, Bolivia, Chile, Ecuador, Falkland Islands, French Guiana, Guyana, Colombia, Paraguay, Peru, South Georgia and the South Sandwich Islands, Suriname, Uruguay, Venezuela, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Cayman Islands, Caribbean Netherlands, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts and Nevis, St. Lucia, St. Martin, St. Pierre and Miquelon, St. Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, Lesotho, Madagascar, Mauritius, Mayotte, Réunion, Seychelles, St. Helena, South Africa, American Overseas Territories, South Africa. Helena, South Africa, American Overseas Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Cocos Islands, Nauru, New Caledonia, Niue, Norfolk Island, Pitcairn Islands, Solomon Islands, Samoa, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Christmas Island

Duties, taxes & fees

If the delivery is made to a non-EU country, additional customs duties, taxes or fees may have to be paid by the customer, but not to the supplier, but to the customs or tax authorities responsible there. Customers are advised to ask the customs or tax authorities for details before ordering.

Shipping service provider & parcel status

We ship worldwide with DHL. We ship all shipments with parcel tracking and insurance, if offered by DHL. As soon as the parcel is dispatched, we automatically send an email to the customer with a tracking link that can be used to track the current status of the delivery.

Returns & exchanges

The costs for the return shipment are to be borne by the buyer.

The parcel can be returned using the shipping service provider of your choice. We recommend shipping as an insured parcel with a tracking number.

Please note that a return shipment must be registered with us in advance. You can request the return either in your customer account or by email.

Additional information for returns from a non-EU country

Please note that returns from a non-EU country must be declared as a return. If, due to incorrect labeling, the return can only be accepted against payment of a fee, we reserve the right to refuse acceptance or to deduct the costs incurred from the refund amount.