Do you need help?

On this page, you’ll find answers to the most common questions. If your question isn’t listed, feel free to contact us via email or through the chat in the bottom right corner of the shop.

How To

- Which collar size do I need?

- Which harness size do I need?

- How do I care for my equipment?

Products

- Are the products chew-proof?

- Which products are suitable for use in water?

- What type of personalization do you offer?

Order

- What are the current lead times?

- How do I pay with a gift card?

- Can I exchange or return products?

Shipment

- Do you ship internationally?

- How do you ship my order?

- Will I receive a shipping notification?

User account

- Do I need a user account to order?

- How does the login to the user account work?

- How can I request a product return in my user account?

- What is store credit and how do I use it?

Programs

- How can I become a dealer?

- What is the breeder discount?

- How does the affiliate program work?

Handcrafted

Mil-spec materials

Personalized

Tested & Proven