Refund policy

Consumers have a 14-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must request a return request in your customer profile or inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).

We ask you to use the return request in your customer profile. To do this, click on the profile symbol in the store navigation.

1. log in to your account:

1. Enter in the **email** field for your email address and then click **Next**
2. In your e-mail account, open the e-mail sent by our store and copy the six-digit confirmation code in the e-mail.
3. Go back to the online store and enter the six-digit confirmation code.

2. click on the order for which you wish to request a return.
3. if your order contains more than one item, select the items you wish to return.
4. select a reason for return and add a note for the store.
5. click on **Request a return**.

If your return request has been approved and shipping is required, you will receive an email with shipping instructions.

To request the return in the traditional way, you can contact us (Chris Stebler, Lausitzer Straße 41-44, 10999 Berlin, Germany, contact@tyrasdoggear.com, phone: 017663265693) using the attached sample withdrawal form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back to us)

- To Chris Stebler, Lausitzer Straße 41-44, 10999 Berlin, Germany, contact@tyrasdoggear.com

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date

(*) Delete as appropriate.

Special notes

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement if both contracts form a single economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you want to avoid a contractual commitment as much as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal.

Notice of withdrawal created with the Trusted Shops legal text editor